Shipping policy
Shipping Policy
Gold Bean products are handcrafted in small batches. Please allow 3–7 days for preparation and processing before dispatch. This includes our natural maturation process to ensure quality and consistency.
Domestic Shipping (South Africa)
Gold Bean ships nationwide within South Africa via trusted courier services. Once dispatched, you will receive tracking details via email so you can follow your order's progress.
International Shipping
Gold Bean is currently expanding into selected international markets, with a focus on regions in Europe, the Middle East, and beyond.
At this stage, international orders are fulfilled on a case-by-case basis depending on destination, shipping feasibility, and product availability.
If you are an international customer or hospitality partner, please contact us directly at support.goldbean@gmail.com before placing an order so we can confirm shipping options and rates.
We are actively working toward full international availability.
Important Notes
- Gold Bean is not responsible for delays caused by courier services, customs processing, or import regulations, but we will assist where possible.
- Some countries may apply customs duties or import taxes upon arrival. These charges are the responsibility of the customer.
- International orders are considered final sale. Due to the complexity of cross-border returns, we are unable to accept returns or exchanges on internationally shipped orders. Please contact us before purchasing if you have any questions.